What are Marketplace Requests?
TraceGains Gather® makes it easy to request samples, documents, and information from suppliers across the Marketplace. Once a request is made, track that request to read updates or chat with the supplier.
Making Requests
Step 1: Navigate to Marketplace > Search. Make a search for an item, packaging, or supplier.
Step 2: Use the ‘Send Request’ button throughout Marketplace to initiate a request for a sample, document or information.
Step 3: Fill out the required fields.
Step 4: Click ‘Send Request.’
The request will live in the Request History tab for that supplier you contacted.
Tracking Requests
Navigate to Marketplace > Requests Sent.
Blue chat bubbles indicate unread comments. Click on the request subject to open a dynamic chat with the supplier around that request. Chats are open for 7 days and up to 5 documents can be loaded within each chat.
Unlock more requests for you and your team by upgrading to a Pro or Enterprise account.
Suppliers responding to Marketplace requests should use the Requests > Marketplace section under the Customer Management app to manage incoming requests.