So you’ve been asked to use TraceGains to share documents with your customer – here’s how to create a supplier group and access the Customer Management app on TraceGains Gather® for speedy document fulfillment and business development.
Create or join a Supplier Group
Step 1: Navigate to gather.tracegains.com and click 'Sign Up'.
Step 2: Input your email and password and click 'Create Account'.
Step 3: Check your email for a message with the subject “Please confirm your email” from Do_Not_Reply@tracegains.net. Click the link to confirm your account.
Step 4: Fill out general information for your user account, then click 'Continue'.
Step 5: Next, create or join a group. If a group already exists for your company, the system will suggest that group based on email domain. You can request to join the group which will trigger an approval email to the system admin.
If you don’t have a group, apply by selecting 'Supplier Services' and filling out the corresponding information. After you click 'Finish Registration', TraceGains will review your application within 48 business hours. Keep an eye out for an email with your approval so you can start fulfilling document requests!
Additional Steps
If you don’t select supplier services to apply for access to Customer Management during onboarding – no worries! You can apply for a supplier group to share documents and promote your listing on Marketplace at any time.
After creating an account, log-in to see the TraceGains Gather® homepage. Here, you can apply for access to Customer Management directly. Simply fill out the required fields and wait for your approval.
Need a second Supplier Group account to represent a different brand or division? From the TraceGains Global Portal page, simply select Create a new TraceGains Gather® organization.
Questions or issues setting up your supplier group? Contact networksupport@tracegains.com.